Location: Chicago, Illinois
Business Unit: Rush Medical Group
Hospital: Rush University Medical Center
Department: Rush Access Center - Office
Work Type: Part Time (Total FTE between 0. 5 and 0. 89)
Shift: Shift 1
Work Schedule: 4 Hr (9:30:00 AM - 1:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:
Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Group
Hospital: Rush University Medical Center
Department: Rush Access Center - Office
Work Type: Part Time (Total FTE between 0. 5 and 0. 89)
Shift: Shift 1
Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:
Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Int Med Endocrinolog
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.
Other information:
Required Job Qualifications:
• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.
Preferred Job Qualifications:
• Medical office experience.
Responsibilities:
1.Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
2.Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
3.Maintains and retrieves medical records per HIM and office protocol.
4.Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
5.Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
6.Appropriately transfers patients to pre-registration for insurance verification.
7.Prepares and disseminates patient letters and other correspondence from EPIC.
8.Problem solves issues by seeking out the appropriate resources.
9.Works collaboratively as part of the medical practice team.
10.Performs other duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: 2455 Corporate W Dr, Lisle, Illinois 60532
Business Unit: RUSH MD Anderson Cancer Center at Rush Lisle
Department: Infusion Services
Work Type: Full-Time - 40 Hours per week (1. 0 FTE)
Shift: 7:00 AM to 5:30 PM
Work Schedule: 10-Hour Shifts - Weekdays only
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).
Pay Range: $40.75 - $72.94 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.Summary:
The Oncology Infusion RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The Oncology Infusion RN 2 is a competent nurse who has mastered technical skills and utilizes evidence-based interventions. The Oncology Infusion RN 2 continues to collaborate with other members of the health care team when the need for assistance is identified. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
• Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group. a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations: i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment. ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
• All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
• Current State of Illinois Registered Nurse licensure.
• Maintain current BLS certification. ACLS strongly recommended.
• Chemotherapy and Biotherapy Certification OR commitments to obtain within 6 months of hire date.
•Minimum one year of nursing experience required.
• 1 year Oncology experience preferred.
Emergency or critical care experience preferred.
• Epic and Beacon experience
• Excellent communication and interpersonal skills are required in order to lead and teach.
•Analytical and possesses ability to interact effectively with others in difficult situations.
• The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports.
Preferred Job Qualifications:
• Ambulatory oncology experience.
• Ambulatory and infusion experience.
•National certification preferred.
Physical Demands:
• Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.
Responsibilities:
Job Responsibilities:
Evidence Based Interventions
• Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
• Utilizes system wide resources to support decision-making and action.
• Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to address.
• Communicates current evidence-based information with peers.
Relationships and Caring
• Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
•Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
Critical Thinking
• Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
• Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
• Recognizes changes in patient status and consistently responds effectively.
Technical Expertise
•Demonstrates consistent safe and effective use of medical devices in the delivery of patient care
• Demonstrates accountability for implementing policies related to safe and effective administration of medications.
• Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, and suicide risk patient identification) to minimize risk.
• Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
Leadership
• Demonstrates the ability to provide education to staff and students on the unit.
• Demonstrates beginning leadership skills related to patient care.
• Delegates effectively and consistently to optimize patient outcomes.
•Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
• Continue to contribute to a positive patient outcome by providing expert assistance with critical procedures for patients.
• Administer medications, treatments and provide extensive patient/family education.
• Provide guidance and support and direct workflow of clinical staff.
Department Specific Job Responsibilities:
•Coordinate and provide sensitive medical and primary nursing care for patients with hematological-oncological diagnoses.
•Provide infusion support that may include chemotherapy, immunotherapy blood products and supportive medications.
•Provides urgent symptom management support to the patient requiring escalation of care.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: RML Specimen Acquisition
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (4:00:00 AM - 9:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $20.00 - $23.38 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The Phlebotomist obtains blood specimens from patients by the invasive procedure of venipuncture. Once proficient in adult and geriatric venipuncture and with additional training, the phlebotomist performs skin puncture on neonates, skin puncture or venipuncture on children and adolescents. The phlebotomist is a liaison between the physician and Rush Medical Laboratories. The phlebotomist (Laboratory Liaison Technician) is responsible for collecting specimens for routine, timed and STAT collections. The phlebotomist interacts and communicates with physicians, nurses, laboratory personnel and other members of the health care team. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
• High School graduate.
• National Phlebotomy Association or equivalent certification.
• Good interpersonal and communication skills.
Preferred Job Qualifications:
• Two years of phlebotomy experience in a hospital setting.
Physical Demands:
• Works throughout the Medical Center's patient care areas and laboratories.
• Frequent exposure to potentially infectious diseases and body fluids.
• Work requires bending, standing and walking for the majority of the workday.
Responsibilities:
•Suggests and develops new ideas and approaches in the workplace. Exhibits adaptability and willingness to change.
•Creates constructive relationships to achieve mutually positive clinical, or service outcomes with peers, management, customers, and other RUMC departments.
•Responds promptly to pages.
•Volunteers to help others complete work when time permits.
•Reports back to the laboratory for further assignment when assigned work is complete.
•Verifies patient identification according to Standard Operating Procedure (SOP) all of the time. Identifies and labels specimens according to SOP all of the time.
•Collects specimens according to laboratory requirements. Acquires specimens using proper phlebotomy technique.8. Has a positive effect on others including the ability to establish and maintain positive and productive working relationships. Inspires good will, cooperation, trust, and mutual respect among a wide range of people.
•Acts as a resource person to others for technical questions.
•Demonstrates a thorough knowledge of the technical tasks (for example, obtaining timed collections when due, using appropriate site for specimen collection, understands order of draw for specimen collections, and proper scheduling/ordering of various specimen collections).
•Attends and documents the division's required hours of continuing education.
•Helps train students and new employees. Completes training checklists within established deadlines.
•Organization and Prioritization of Work15. Collects timed specimens within 30 minutes of scheduled time. Sends specimens via pneumatic tube to laboratory within 45 minutes of collection for routine collections; within 10 minutes for timed collections. Checks soiled utility rooms for specimens at the end of each sweep.
•Keeps work area, phlebotomy cart, and personal appearance, neat, clean, and organized.
•Stocks supplies at the appropriate level and does not overstock supplies. Replenishes supplies at the end of the shift.
•Notifies appropriate personnel (supervisor, physician, and nurse) of problems or unusual situations encountered, for example, missed collections and patient unavailability, promptly. Attempts to resolve problems thoroughly before reporting to a supervisor.
•Performs LIS order entry correctly. Double checks orders in computer versus requisition to avoid mistakes and order omissions.
•Performs specimen accessioning and specimen processing. Advises physicians and nurses on how to order and schedule specimen collections in Clinical Provider Order Entry (CPOE).
•Documents on the clipboard (NCC) and collection set labels for missed or delayed draws with rare exception.
•Collections, Cancels and reschedules laboratory orders via communication with ordering physician, physician assistant, nurse practitioner or nurse. Cancels and documents the same in LIS. Clears collection pending report at the end of shift.
•Participates willingly when asked to participate in special projects or events, for example health screenings and medical student phlebotomy training classes. Gathers data or examples of orders or specimen collections for recurrent problems, for example order modification process for CPOE/EPIC orders.
•Acts as "tech-in- charge for specified periods of time. Oversee operations according to departmental guidelines. Understands when to defer issues to appropriate personnel, for example a supervisor or director, and does so.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: RML Specimen Acquisition
Work Type: Part Time (Total FTE between 0. 5 and 0. 89)
Shift: Shift 1
Work Schedule: 8 Hr (7:00AM - 6:00PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $20.00 - $23.38 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The Phlebotomist obtains blood specimens from patients by the invasive procedure of venipuncture. Once proficient in adult and geriatric venipuncture and with additional training, the phlebotomist performs skin puncture on neonates, skin puncture or venipuncture on children and adolescents. The phlebotomist is a liaison between the physician and Rush Medical Laboratories. The phlebotomist (Laboratory Liaison Technician) is responsible for collecting specimens for routine, timed and STAT collections. The phlebotomist interacts and communicates with physicians, nurses, laboratory personnel and other members of the health care team. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
• High School graduate.
• National Phlebotomy Association or equivalent certification.
• Good interpersonal and communication skills.
Preferred Job Qualifications:
• Two years of phlebotomy experience in a hospital setting.
Physical Demands:
• Works throughout the Medical Center's patient care areas and laboratories.
• Frequent exposure to potentially infectious diseases and body fluids.
• Work requires bending, standing and walking for the majority of the workday.
Responsibilities:
•Suggests and develops new ideas and approaches in the workplace. Exhibits adaptability and willingness to change.
•Creates constructive relationships to achieve mutually positive clinical, or service outcomes with peers, management, customers, and other RUMC departments.
•Responds promptly to pages.
•Volunteers to help others complete work when time permits.
•Reports back to the laboratory for further assignment when assigned work is complete.
•Verifies patient identification according to Standard Operating Procedure (SOP) all of the time. Identifies and labels specimens according to SOP all of the time.
•Collects specimens according to laboratory requirements. Acquires specimens using proper phlebotomy technique.8. Has a positive effect on others including the ability to establish and maintain positive and productive working relationships. Inspires good will, cooperation, trust, and mutual respect among a wide range of people.
•Acts as a resource person to others for technical questions.
•Demonstrates a thorough knowledge of the technical tasks (for example, obtaining timed collections when due, using appropriate site for specimen collection, understands order of draw for specimen collections, and proper scheduling/ordering of various specimen collections).
•Attends and documents the division's required hours of continuing education.
•Helps train students and new employees. Completes training checklists within established deadlines.
•Organization and Prioritization of Work15. Collects timed specimens within 30 minutes of scheduled time. Sends specimens via pneumatic tube to laboratory within 45 minutes of collection for routine collections; within 10 minutes for timed collections. Checks soiled utility rooms for specimens at the end of each sweep.
•Keeps work area, phlebotomy cart, and personal appearance, neat, clean, and organized.
•Stocks supplies at the appropriate level and does not overstock supplies. Replenishes supplies at the end of the shift.
•Notifies appropriate personnel (supervisor, physician, and nurse) of problems or unusual situations encountered, for example, missed collections and patient unavailability, promptly. Attempts to resolve problems thoroughly before reporting to a supervisor.
•Performs LIS order entry correctly. Double checks orders in computer versus requisition to avoid mistakes and order omissions.
•Performs specimen accessioning and specimen processing. Advises physicians and nurses on how to order and schedule specimen collections in Clinical Provider Order Entry (CPOE).
•Documents on the clipboard (NCC) and collection set labels for missed or delayed draws with rare exception.
•Collections, Cancels and reschedules laboratory orders via communication with ordering physician, physician assistant, nurse practitioner or nurse. Cancels and documents the same in LIS. Clears collection pending report at the end of shift.
•Participates willingly when asked to participate in special projects or events, for example health screenings and medical student phlebotomy training classes. Gathers data or examples of orders or specimen collections for recurrent problems, for example order modification process for CPOE/EPIC orders.
•Acts as "tech-in- charge for specified periods of time. Oversee operations according to departmental guidelines. Understands when to defer issues to appropriate personnel, for example a supervisor or director, and does so.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Access Center Primary Care
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (10:30:00 AM - 7:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:
Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Neuroradiology - Clinical Faculty
Rush University Medical Center
Chicago, IL
Rush University Medical Center, a nationally recognized clinical and academic institution in downtown Chicago, and the Department of Diagnostic Radiology & Nuclear Medicine seek a full-time fellowship-trained Neuroradiologist to join the large and growing Neuroradiology Division.
· Position Details:
· Interpret adult and pediatric neuroradiology imaging studies.
· Perform basic image-guided spinal procedures.
· Educate medical students and other health professions learners.
· Work closely with radiology residents, neuroradiology fellows & Rush Medical College medical students
· Partner with specialists in neurology, neurosurgery, otolaryngology (ENT), orthopedics, radiation oncology
· Participate in college and university service activities.
· Opportunities to participate in administration, research, Hospital committees, quality improvement initiatives, and research experience or interest are encouraged.
· Hybrid work model with at-home workstation support provided by Rush.
· Department & Division Strengths:
· 63 subspecialized radiologists, 10 medical physicists
· 15 neuroradiologists actively involved in tumor boards
· 12 clinical MRI units, 3T research MRI, 14 CT scanners, including multiple dual-energy CT systems
· 2 state-of-the-art photon-counting CT scanners
· Preferred Qualifications
· MD or DO degree from an accredited medical school
· Completion of an ACGME-accredited Diagnostic Radiology residency or ABR alternate pathway
· Fellowship training in Neuroradiology
· Board certified or board eligible in Diagnostic Radiology
· CAQ eligible or certified in Neuroradiology
· Eligible for or able to obtain an Illinois medical license
· Experience interpreting neuroradiologic imaging in both adult and pediatric populations
Join our expanding radiology department and live and work in the vibrant city of Chicago or the beautiful surrounding suburbs.
Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health across diverse communities.
Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.
Rush is recognized for clinical excellence, earning placement on U. S. News & World Report's Best Hospitals Honor Roll 2026-2027 (top 50 of 4,500+ hospitals evaluated, No. 1 among Illinois and Chicago-area hospitals). The system received Vizient's Quality Leadership Award, ranking among the top 10 of 99 academic medical centers for the 13th consecutive year. Becker’s Hospital Review ranks Rush University System for Health as one of the top 165 places to work in healthcare in 2026, citing culture, comprehensive compensation and benefits, and extensive mental health resources as factors contributing to this recognition.
All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.
Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.
Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package.
Total Compensation Pay Range: $475,000 - $635,000
Rush offers exceptional rewards and benefits. Learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Join Rush and become part of one of the nation’s best healthcare systems.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Enterprise IT Strategy & Plang
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $41.88 - $62.40 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The Forward Deployed Engineer – AI & Healthcare Technology is a high-impact engineering role at the forefront of Rush’s AI transformation. Embedded within a rapid-response, cross-functional “tiger team,” this position turns emerging AI capabilities into practical, production-ready solutions that improve patient care, enhance operational efficiency, and support better decision-making across the enterprise.
Working at the intersection of software engineering, artificial intelligence, and healthcare, the Forward Deployed Engineer partners directly with clinicians, business leaders, executives, data scientists, and IT teams to understand complex challenges and rapidly design, build, integrate, and deploy solutions. This includes connecting AI models and applications with enterprise platforms such as Epic, Salesforce, Workday, ServiceNow, PACS, and data platforms, as well as developing APIs, data pipelines, and scalable system integrations.
This role is ideal for a hands-on engineer who enjoys solving complex problems and moving quickly from concept to production. The successful candidate will bring strong coding and integration skills, experience with AI/ML and emerging technologies such as generative AI, NLP, and large language models, and the ability to translate technical concepts into solutions that work in real-world healthcare environments. Experience with cloud platforms such as AWS, Azure, or GCP is also important.
Beyond building technology, the Forward Deployed Engineer will help ensure solutions are secure, scalable, reliable, and aligned with healthcare regulations and enterprise architecture. The role will also support user adoption through demonstrations, training, documentation, and collaboration with clinical and operational teams.
If you are energized by emerging technology, enjoy working directly with customers and stakeholders, and want to see your engineering work make a tangible difference in healthcare, this is an opportunity to help shape how AI is developed and deployed across Rush.
Responsibilities:
1. Solution Deployment & Integration
2. AI / Machine Learning Support
3. Working with Stakeholders
4. Innovation & Prototyping
5. System Design & Performance
6. Change Management & Adoption
Required Job Qualifications
Competencies:
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Enterprise IT Strategy & Plang
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $38.07 - $56.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The AI Solutions Analyst plays a key role in Rush's AI innovation journey, partnering with clinicians, operational leaders, and technology teams to design and deploy AI-driven solutions that improve patient care, enhance the clinician experience, and drive operational excellence. As a member of a fast-paced, cross-functional "tiger team," this individual will rapidly assess opportunities, translate complex business and clinical challenges into scalable solutions, and help bring transformative ideas from concept to deployment.
This highly collaborative role is ideal for a curious, analytical, and action-oriented professional who enjoys solving complex problems, working directly with stakeholders, and leveraging emerging technologies to create measurable impact. The AI Solutions Analyst will work at the intersection of healthcare, data, and technology, supporting initiatives that advance innovation across the enterprise while ensuring solutions are practical, scalable, and aligned with organizational goals.
The successful candidate will bring healthcare technology experience, strong analytical and communication skills, and a passion for applying AI, automation, and data-driven solutions to real-world challenges. They will thrive in a dynamic environment where priorities evolve quickly, collaboration is essential, and every project has the potential to improve outcomes for patients, clinicians, and the communities Rush serves.
Responsibilities:
1. Rapid Solution Design & Deployment
2. Tiger Team Execution
3. Data & AI Enablement
4. Clinical & Operational Integration
5. Innovation & Continuous Improvement
Required Job Qualifications:
Preferred Qualifications
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: 1620 W Harrison St, Chicago, Illinois 60612
Hospital: Rush University Medical Center
Department: 12 East Tower - Surgical Intermediate Care Unit & General Surgery (IMCU)
Work Type: Part-Time - 24 Hours per week (0. 6 FTE)
Shift: Night Shift: 7:00 PM to 7:30 AM
Work Schedule: 12-Hour Shifts - Weekends Included
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).
Pay Range: $20.00 - $24.75 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.Summary:
The Patient Care Technician (PCT) performs a variety of clinical and environmental tasks under the direction of the Registered Nurse. The PCT duties are of a technical nature requiring specialized training and skill. The PCT demonstrates the ability to care for patients of all ages in the clinical setting. The PCT exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
• High school diploma or equivalent.
• Maintain current BLS certification.
• Prior formal clinical training. This may include CMA, CNA, PCT, EMT, corpsman, paramedic, and nursing or medical student experience.
• Successful completion of the institutional screening examination.
• Ability to solve simple problems.
• Excellent communication and customer service skills.
Preferred Job Qualifications:
• Prior clinical experience in an acute care setting.
Responsibilities:
1. Assists the RN in the delivery of patient care.
1.1 Reports to charge RN or designate for assignment of duties.
1.2 Maintains a safe patient environment.
1.3 Sets priority of duties based on needs of patient and unit, under the direction of the RN.
1.4 Under the direction of the RN, participates in the implementation of individualized plans of care.
1.5 Assists patients in activities of daily living.
1.6 Accurately obtains patient data and documents all care in the appropriate patient care record.
1.7 Performs routine procedures, treatments and specimen collections.
1.8 Demonstrates aseptic technique, when necessary.
1.9 Assists RN or physician with advanced procedures.
1.10 Assists the nurse in the management of uncomplicated tubes and drains.
1.11 Performs specific patient care procedures such as blood glucose testing, specimen collection, etc.
1.12 Demonstrates knowledge of age specific variables and growth and development.
1.13 Immediately reports changes in patient condition to the appropriate RN.
2. Transports patients and (other) items as needed.
2.1 Assists with admission, discharge, and transport of patients.
2.2 Transports laboratory specimens and patient belongings as required.
2.3 Obtains blood products, supplies and equipment as necessary.
3. Competently utilizes technology.
3.1 Demonstrates proficiency in the use of the telephone and patient call system(s).
3.2 Demonstrates proficiency in the use of EPIC.
3.3 Consistently documents in real time at the point of care.
3.4 Demonstrates proficiency in the use of selected unit specific monitors, pumps, and other equipment.
4. Maintains a safe and orderly, well equipped environment.
4.1 Maintains a safe work environment: Keeps patient rooms and unit orderly, according to guidelines and unit routine.
4.2 Independently orders, organizes, and restocks according to unit specifications.
4.3 Replenishes patient room supplies.
4.4 Maintains emergency supplies.
5. Demonstrates a professional work style in interactions with internal and external customers.
5.1 Communicates all pertinent information to the appropriate team member throughout the shift and to the oncoming shift.
5.2 Negotiates break time and communicates departure and return time per unit protocol.
5.3 Demonstrates initiative and self-direction in work habits.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: RAB Retail Pharmacy
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $16.20 - $24.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
Operates cash register during meal service; reconciles bank at start of shift and bank, cash, meal tickets and register receipts at end of shift. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
•High School Diploma.
•One year experience as cashier in a high volume foodservice operation.
•Ability to read, write, speak English.
•Strong math skills.
•Illinois Department of Public Health & City of Chicago Sanitation Certification required within six months of hire.
•Interpersonal skills, customer service oriented, problem solving.
Physical Demands:
•Ability to exert 25 pounds of effort to push or pull a cart.
•Ability to lift and carry 40 pounds minimum.
•Stooping, kneeling, reaching, sufficient dexterity to operate kitchen utensils, cash register keyboard, able to communicate using a variety of audio-technology, able to see, 50% of time sitting, 50% of time standing or walking.
Responsibilities:
1. Counts and reconciles bank at start of shift.
2. Operates cash register during meal services; informs customers of total charge; completes transaction, issues receipt to customer.
3. Counts and reconciles bank, cash, credit card & freedom pay transactions, meal tickets and register receipts at end of shift.
4. Completes deposits of cash, meal tickets per department procedure.
5. Programs register for daily menu and prices.
6. Maintains clean, well-organized work area.
7. Restocks food and supplies as directed.
8. Complies with all regulatory agency standards and all department policies and procedures.
9. Trains new personnel as assigned.
10. Orients dietetic interns to work areas as assigned.
11. Performs related duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Group
Hospital: Rush University Medical Center
Department: Rush Access Center - Office
Work Type: Part Time (Total FTE between 0. 5 and 0. 89)
Shift: Shift 1
Work Schedule: 4 Hr (9:30:00 AM - 1:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:
Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Group
Hospital: Rush University Medical Center
Department: Rush Access Center - Office
Work Type: Part Time (Total FTE between 0. 5 and 0. 89)
Shift: Shift 1
Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:
Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Int Med Endocrinolog
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.
Other information:
Required Job Qualifications:
• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.
Preferred Job Qualifications:
• Medical office experience.
Responsibilities:
1.Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
2.Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
3.Maintains and retrieves medical records per HIM and office protocol.
4.Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
5.Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
6.Appropriately transfers patients to pre-registration for insurance verification.
7.Prepares and disseminates patient letters and other correspondence from EPIC.
8.Problem solves issues by seeking out the appropriate resources.
9.Works collaboratively as part of the medical practice team.
10.Performs other duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: 2455 Corporate W Dr, Lisle, Illinois 60532
Business Unit: RUSH MD Anderson Cancer Center at Rush Lisle
Department: Infusion Services
Work Type: Full-Time - 40 Hours per week (1. 0 FTE)
Shift: 7:00 AM to 5:30 PM
Work Schedule: 10-Hour Shifts - Weekdays only
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).
Pay Range: $40.75 - $72.94 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.Summary:
The Oncology Infusion RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The Oncology Infusion RN 2 is a competent nurse who has mastered technical skills and utilizes evidence-based interventions. The Oncology Infusion RN 2 continues to collaborate with other members of the health care team when the need for assistance is identified. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
• Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group. a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations: i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment. ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
• All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
• Current State of Illinois Registered Nurse licensure.
• Maintain current BLS certification. ACLS strongly recommended.
• Chemotherapy and Biotherapy Certification OR commitments to obtain within 6 months of hire date.
•Minimum one year of nursing experience required.
• 1 year Oncology experience preferred.
Emergency or critical care experience preferred.
• Epic and Beacon experience
• Excellent communication and interpersonal skills are required in order to lead and teach.
•Analytical and possesses ability to interact effectively with others in difficult situations.
• The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports.
Preferred Job Qualifications:
• Ambulatory oncology experience.
• Ambulatory and infusion experience.
•National certification preferred.
Physical Demands:
• Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.
Responsibilities:
Job Responsibilities:
Evidence Based Interventions
• Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
• Utilizes system wide resources to support decision-making and action.
• Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to address.
• Communicates current evidence-based information with peers.
Relationships and Caring
• Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
•Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
Critical Thinking
• Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
• Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
• Recognizes changes in patient status and consistently responds effectively.
Technical Expertise
•Demonstrates consistent safe and effective use of medical devices in the delivery of patient care
• Demonstrates accountability for implementing policies related to safe and effective administration of medications.
• Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, and suicide risk patient identification) to minimize risk.
• Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
Leadership
• Demonstrates the ability to provide education to staff and students on the unit.
• Demonstrates beginning leadership skills related to patient care.
• Delegates effectively and consistently to optimize patient outcomes.
•Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
• Continue to contribute to a positive patient outcome by providing expert assistance with critical procedures for patients.
• Administer medications, treatments and provide extensive patient/family education.
• Provide guidance and support and direct workflow of clinical staff.
Department Specific Job Responsibilities:
•Coordinate and provide sensitive medical and primary nursing care for patients with hematological-oncological diagnoses.
•Provide infusion support that may include chemotherapy, immunotherapy blood products and supportive medications.
•Provides urgent symptom management support to the patient requiring escalation of care.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: RML Specimen Acquisition
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (4:00:00 AM - 9:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $20.00 - $23.38 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The Phlebotomist obtains blood specimens from patients by the invasive procedure of venipuncture. Once proficient in adult and geriatric venipuncture and with additional training, the phlebotomist performs skin puncture on neonates, skin puncture or venipuncture on children and adolescents. The phlebotomist is a liaison between the physician and Rush Medical Laboratories. The phlebotomist (Laboratory Liaison Technician) is responsible for collecting specimens for routine, timed and STAT collections. The phlebotomist interacts and communicates with physicians, nurses, laboratory personnel and other members of the health care team. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
• High School graduate.
• National Phlebotomy Association or equivalent certification.
• Good interpersonal and communication skills.
Preferred Job Qualifications:
• Two years of phlebotomy experience in a hospital setting.
Physical Demands:
• Works throughout the Medical Center's patient care areas and laboratories.
• Frequent exposure to potentially infectious diseases and body fluids.
• Work requires bending, standing and walking for the majority of the workday.
Responsibilities:
•Suggests and develops new ideas and approaches in the workplace. Exhibits adaptability and willingness to change.
•Creates constructive relationships to achieve mutually positive clinical, or service outcomes with peers, management, customers, and other RUMC departments.
•Responds promptly to pages.
•Volunteers to help others complete work when time permits.
•Reports back to the laboratory for further assignment when assigned work is complete.
•Verifies patient identification according to Standard Operating Procedure (SOP) all of the time. Identifies and labels specimens according to SOP all of the time.
•Collects specimens according to laboratory requirements. Acquires specimens using proper phlebotomy technique.8. Has a positive effect on others including the ability to establish and maintain positive and productive working relationships. Inspires good will, cooperation, trust, and mutual respect among a wide range of people.
•Acts as a resource person to others for technical questions.
•Demonstrates a thorough knowledge of the technical tasks (for example, obtaining timed collections when due, using appropriate site for specimen collection, understands order of draw for specimen collections, and proper scheduling/ordering of various specimen collections).
•Attends and documents the division's required hours of continuing education.
•Helps train students and new employees. Completes training checklists within established deadlines.
•Organization and Prioritization of Work15. Collects timed specimens within 30 minutes of scheduled time. Sends specimens via pneumatic tube to laboratory within 45 minutes of collection for routine collections; within 10 minutes for timed collections. Checks soiled utility rooms for specimens at the end of each sweep.
•Keeps work area, phlebotomy cart, and personal appearance, neat, clean, and organized.
•Stocks supplies at the appropriate level and does not overstock supplies. Replenishes supplies at the end of the shift.
•Notifies appropriate personnel (supervisor, physician, and nurse) of problems or unusual situations encountered, for example, missed collections and patient unavailability, promptly. Attempts to resolve problems thoroughly before reporting to a supervisor.
•Performs LIS order entry correctly. Double checks orders in computer versus requisition to avoid mistakes and order omissions.
•Performs specimen accessioning and specimen processing. Advises physicians and nurses on how to order and schedule specimen collections in Clinical Provider Order Entry (CPOE).
•Documents on the clipboard (NCC) and collection set labels for missed or delayed draws with rare exception.
•Collections, Cancels and reschedules laboratory orders via communication with ordering physician, physician assistant, nurse practitioner or nurse. Cancels and documents the same in LIS. Clears collection pending report at the end of shift.
•Participates willingly when asked to participate in special projects or events, for example health screenings and medical student phlebotomy training classes. Gathers data or examples of orders or specimen collections for recurrent problems, for example order modification process for CPOE/EPIC orders.
•Acts as "tech-in- charge for specified periods of time. Oversee operations according to departmental guidelines. Understands when to defer issues to appropriate personnel, for example a supervisor or director, and does so.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: RML Specimen Acquisition
Work Type: Part Time (Total FTE between 0. 5 and 0. 89)
Shift: Shift 1
Work Schedule: 8 Hr (7:00AM - 6:00PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $20.00 - $23.38 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The Phlebotomist obtains blood specimens from patients by the invasive procedure of venipuncture. Once proficient in adult and geriatric venipuncture and with additional training, the phlebotomist performs skin puncture on neonates, skin puncture or venipuncture on children and adolescents. The phlebotomist is a liaison between the physician and Rush Medical Laboratories. The phlebotomist (Laboratory Liaison Technician) is responsible for collecting specimens for routine, timed and STAT collections. The phlebotomist interacts and communicates with physicians, nurses, laboratory personnel and other members of the health care team. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
• High School graduate.
• National Phlebotomy Association or equivalent certification.
• Good interpersonal and communication skills.
Preferred Job Qualifications:
• Two years of phlebotomy experience in a hospital setting.
Physical Demands:
• Works throughout the Medical Center's patient care areas and laboratories.
• Frequent exposure to potentially infectious diseases and body fluids.
• Work requires bending, standing and walking for the majority of the workday.
Responsibilities:
•Suggests and develops new ideas and approaches in the workplace. Exhibits adaptability and willingness to change.
•Creates constructive relationships to achieve mutually positive clinical, or service outcomes with peers, management, customers, and other RUMC departments.
•Responds promptly to pages.
•Volunteers to help others complete work when time permits.
•Reports back to the laboratory for further assignment when assigned work is complete.
•Verifies patient identification according to Standard Operating Procedure (SOP) all of the time. Identifies and labels specimens according to SOP all of the time.
•Collects specimens according to laboratory requirements. Acquires specimens using proper phlebotomy technique.8. Has a positive effect on others including the ability to establish and maintain positive and productive working relationships. Inspires good will, cooperation, trust, and mutual respect among a wide range of people.
•Acts as a resource person to others for technical questions.
•Demonstrates a thorough knowledge of the technical tasks (for example, obtaining timed collections when due, using appropriate site for specimen collection, understands order of draw for specimen collections, and proper scheduling/ordering of various specimen collections).
•Attends and documents the division's required hours of continuing education.
•Helps train students and new employees. Completes training checklists within established deadlines.
•Organization and Prioritization of Work15. Collects timed specimens within 30 minutes of scheduled time. Sends specimens via pneumatic tube to laboratory within 45 minutes of collection for routine collections; within 10 minutes for timed collections. Checks soiled utility rooms for specimens at the end of each sweep.
•Keeps work area, phlebotomy cart, and personal appearance, neat, clean, and organized.
•Stocks supplies at the appropriate level and does not overstock supplies. Replenishes supplies at the end of the shift.
•Notifies appropriate personnel (supervisor, physician, and nurse) of problems or unusual situations encountered, for example, missed collections and patient unavailability, promptly. Attempts to resolve problems thoroughly before reporting to a supervisor.
•Performs LIS order entry correctly. Double checks orders in computer versus requisition to avoid mistakes and order omissions.
•Performs specimen accessioning and specimen processing. Advises physicians and nurses on how to order and schedule specimen collections in Clinical Provider Order Entry (CPOE).
•Documents on the clipboard (NCC) and collection set labels for missed or delayed draws with rare exception.
•Collections, Cancels and reschedules laboratory orders via communication with ordering physician, physician assistant, nurse practitioner or nurse. Cancels and documents the same in LIS. Clears collection pending report at the end of shift.
•Participates willingly when asked to participate in special projects or events, for example health screenings and medical student phlebotomy training classes. Gathers data or examples of orders or specimen collections for recurrent problems, for example order modification process for CPOE/EPIC orders.
•Acts as "tech-in- charge for specified periods of time. Oversee operations according to departmental guidelines. Understands when to defer issues to appropriate personnel, for example a supervisor or director, and does so.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Access Center Primary Care
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (10:30:00 AM - 7:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:
Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Neuroradiology - Clinical Faculty
Rush University Medical Center
Chicago, IL
Rush University Medical Center, a nationally recognized clinical and academic institution in downtown Chicago, and the Department of Diagnostic Radiology & Nuclear Medicine seek a full-time fellowship-trained Neuroradiologist to join the large and growing Neuroradiology Division.
· Position Details:
· Interpret adult and pediatric neuroradiology imaging studies.
· Perform basic image-guided spinal procedures.
· Educate medical students and other health professions learners.
· Work closely with radiology residents, neuroradiology fellows & Rush Medical College medical students
· Partner with specialists in neurology, neurosurgery, otolaryngology (ENT), orthopedics, radiation oncology
· Participate in college and university service activities.
· Opportunities to participate in administration, research, Hospital committees, quality improvement initiatives, and research experience or interest are encouraged.
· Hybrid work model with at-home workstation support provided by Rush.
· Department & Division Strengths:
· 63 subspecialized radiologists, 10 medical physicists
· 15 neuroradiologists actively involved in tumor boards
· 12 clinical MRI units, 3T research MRI, 14 CT scanners, including multiple dual-energy CT systems
· 2 state-of-the-art photon-counting CT scanners
· Preferred Qualifications
· MD or DO degree from an accredited medical school
· Completion of an ACGME-accredited Diagnostic Radiology residency or ABR alternate pathway
· Fellowship training in Neuroradiology
· Board certified or board eligible in Diagnostic Radiology
· CAQ eligible or certified in Neuroradiology
· Eligible for or able to obtain an Illinois medical license
· Experience interpreting neuroradiologic imaging in both adult and pediatric populations
Join our expanding radiology department and live and work in the vibrant city of Chicago or the beautiful surrounding suburbs.
Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health across diverse communities.
Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.
Rush is recognized for clinical excellence, earning placement on U. S. News & World Report's Best Hospitals Honor Roll 2026-2027 (top 50 of 4,500+ hospitals evaluated, No. 1 among Illinois and Chicago-area hospitals). The system received Vizient's Quality Leadership Award, ranking among the top 10 of 99 academic medical centers for the 13th consecutive year. Becker’s Hospital Review ranks Rush University System for Health as one of the top 165 places to work in healthcare in 2026, citing culture, comprehensive compensation and benefits, and extensive mental health resources as factors contributing to this recognition.
All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.
Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.
Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package.
Total Compensation Pay Range: $475,000 - $635,000
Rush offers exceptional rewards and benefits. Learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Join Rush and become part of one of the nation’s best healthcare systems.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Enterprise IT Strategy & Plang
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $41.88 - $62.40 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The Forward Deployed Engineer – AI & Healthcare Technology is a high-impact engineering role at the forefront of Rush’s AI transformation. Embedded within a rapid-response, cross-functional “tiger team,” this position turns emerging AI capabilities into practical, production-ready solutions that improve patient care, enhance operational efficiency, and support better decision-making across the enterprise.
Working at the intersection of software engineering, artificial intelligence, and healthcare, the Forward Deployed Engineer partners directly with clinicians, business leaders, executives, data scientists, and IT teams to understand complex challenges and rapidly design, build, integrate, and deploy solutions. This includes connecting AI models and applications with enterprise platforms such as Epic, Salesforce, Workday, ServiceNow, PACS, and data platforms, as well as developing APIs, data pipelines, and scalable system integrations.
This role is ideal for a hands-on engineer who enjoys solving complex problems and moving quickly from concept to production. The successful candidate will bring strong coding and integration skills, experience with AI/ML and emerging technologies such as generative AI, NLP, and large language models, and the ability to translate technical concepts into solutions that work in real-world healthcare environments. Experience with cloud platforms such as AWS, Azure, or GCP is also important.
Beyond building technology, the Forward Deployed Engineer will help ensure solutions are secure, scalable, reliable, and aligned with healthcare regulations and enterprise architecture. The role will also support user adoption through demonstrations, training, documentation, and collaboration with clinical and operational teams.
If you are energized by emerging technology, enjoy working directly with customers and stakeholders, and want to see your engineering work make a tangible difference in healthcare, this is an opportunity to help shape how AI is developed and deployed across Rush.
Responsibilities:
1. Solution Deployment & Integration
2. AI / Machine Learning Support
3. Working with Stakeholders
4. Innovation & Prototyping
5. System Design & Performance
6. Change Management & Adoption
Required Job Qualifications
Competencies:
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Enterprise IT Strategy & Plang
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $38.07 - $56.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The AI Solutions Analyst plays a key role in Rush's AI innovation journey, partnering with clinicians, operational leaders, and technology teams to design and deploy AI-driven solutions that improve patient care, enhance the clinician experience, and drive operational excellence. As a member of a fast-paced, cross-functional "tiger team," this individual will rapidly assess opportunities, translate complex business and clinical challenges into scalable solutions, and help bring transformative ideas from concept to deployment.
This highly collaborative role is ideal for a curious, analytical, and action-oriented professional who enjoys solving complex problems, working directly with stakeholders, and leveraging emerging technologies to create measurable impact. The AI Solutions Analyst will work at the intersection of healthcare, data, and technology, supporting initiatives that advance innovation across the enterprise while ensuring solutions are practical, scalable, and aligned with organizational goals.
The successful candidate will bring healthcare technology experience, strong analytical and communication skills, and a passion for applying AI, automation, and data-driven solutions to real-world challenges. They will thrive in a dynamic environment where priorities evolve quickly, collaboration is essential, and every project has the potential to improve outcomes for patients, clinicians, and the communities Rush serves.
Responsibilities:
1. Rapid Solution Design & Deployment
2. Tiger Team Execution
3. Data & AI Enablement
4. Clinical & Operational Integration
5. Innovation & Continuous Improvement
Required Job Qualifications:
Preferred Qualifications
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: 1620 W Harrison St, Chicago, Illinois 60612
Hospital: Rush University Medical Center
Department: 12 East Tower - Surgical Intermediate Care Unit & General Surgery (IMCU)
Work Type: Part-Time - 24 Hours per week (0. 6 FTE)
Shift: Night Shift: 7:00 PM to 7:30 AM
Work Schedule: 12-Hour Shifts - Weekends Included
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).
Pay Range: $20.00 - $24.75 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.Summary:
The Patient Care Technician (PCT) performs a variety of clinical and environmental tasks under the direction of the Registered Nurse. The PCT duties are of a technical nature requiring specialized training and skill. The PCT demonstrates the ability to care for patients of all ages in the clinical setting. The PCT exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
• High school diploma or equivalent.
• Maintain current BLS certification.
• Prior formal clinical training. This may include CMA, CNA, PCT, EMT, corpsman, paramedic, and nursing or medical student experience.
• Successful completion of the institutional screening examination.
• Ability to solve simple problems.
• Excellent communication and customer service skills.
Preferred Job Qualifications:
• Prior clinical experience in an acute care setting.
Responsibilities:
1. Assists the RN in the delivery of patient care.
1.1 Reports to charge RN or designate for assignment of duties.
1.2 Maintains a safe patient environment.
1.3 Sets priority of duties based on needs of patient and unit, under the direction of the RN.
1.4 Under the direction of the RN, participates in the implementation of individualized plans of care.
1.5 Assists patients in activities of daily living.
1.6 Accurately obtains patient data and documents all care in the appropriate patient care record.
1.7 Performs routine procedures, treatments and specimen collections.
1.8 Demonstrates aseptic technique, when necessary.
1.9 Assists RN or physician with advanced procedures.
1.10 Assists the nurse in the management of uncomplicated tubes and drains.
1.11 Performs specific patient care procedures such as blood glucose testing, specimen collection, etc.
1.12 Demonstrates knowledge of age specific variables and growth and development.
1.13 Immediately reports changes in patient condition to the appropriate RN.
2. Transports patients and (other) items as needed.
2.1 Assists with admission, discharge, and transport of patients.
2.2 Transports laboratory specimens and patient belongings as required.
2.3 Obtains blood products, supplies and equipment as necessary.
3. Competently utilizes technology.
3.1 Demonstrates proficiency in the use of the telephone and patient call system(s).
3.2 Demonstrates proficiency in the use of EPIC.
3.3 Consistently documents in real time at the point of care.
3.4 Demonstrates proficiency in the use of selected unit specific monitors, pumps, and other equipment.
4. Maintains a safe and orderly, well equipped environment.
4.1 Maintains a safe work environment: Keeps patient rooms and unit orderly, according to guidelines and unit routine.
4.2 Independently orders, organizes, and restocks according to unit specifications.
4.3 Replenishes patient room supplies.
4.4 Maintains emergency supplies.
5. Demonstrates a professional work style in interactions with internal and external customers.
5.1 Communicates all pertinent information to the appropriate team member throughout the shift and to the oncoming shift.
5.2 Negotiates break time and communicates departure and return time per unit protocol.
5.3 Demonstrates initiative and self-direction in work habits.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: RAB Retail Pharmacy
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $16.20 - $24.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
Operates cash register during meal service; reconciles bank at start of shift and bank, cash, meal tickets and register receipts at end of shift. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
•High School Diploma.
•One year experience as cashier in a high volume foodservice operation.
•Ability to read, write, speak English.
•Strong math skills.
•Illinois Department of Public Health & City of Chicago Sanitation Certification required within six months of hire.
•Interpersonal skills, customer service oriented, problem solving.
Physical Demands:
•Ability to exert 25 pounds of effort to push or pull a cart.
•Ability to lift and carry 40 pounds minimum.
•Stooping, kneeling, reaching, sufficient dexterity to operate kitchen utensils, cash register keyboard, able to communicate using a variety of audio-technology, able to see, 50% of time sitting, 50% of time standing or walking.
Responsibilities:
1. Counts and reconciles bank at start of shift.
2. Operates cash register during meal services; informs customers of total charge; completes transaction, issues receipt to customer.
3. Counts and reconciles bank, cash, credit card & freedom pay transactions, meal tickets and register receipts at end of shift.
4. Completes deposits of cash, meal tickets per department procedure.
5. Programs register for daily menu and prices.
6. Maintains clean, well-organized work area.
7. Restocks food and supplies as directed.
8. Complies with all regulatory agency standards and all department policies and procedures.
9. Trains new personnel as assigned.
10. Orients dietetic interns to work areas as assigned.
11. Performs related duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
click to reset your password
Our site uses cookies, including cookies from our partners, to ensure the proper functioning and performance, improve your user experience and analyze traffic. Consult the cookies policy.
You can make your choice below and modify them at any time using 'cookies' at the bottom of the page. Your choices are kept for 6 months.
Our website uses cookies, including cookies from our partners for proper functioning and performance, improve user experience and analyze traffic. Consult the full cookies policy.
You can make your choice below and modify them at any time using 'cookies' in the site footer. Your choices are kept for 6 months.