Service Coordinator I - Early Childhood Intervention

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Pediatrics General - Clinic

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (7:15:50 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Sign on Bonus: $3,000

Pay Range: $19.50 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: 102046513 ObGynClin

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $19.50 - $29.73 per hour

Sign On Bonus:$3,000

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: 102057310 IM Pulm-Cl

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Sign on Bonus: $3,000

Pay Range: $19.50 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: IT Operations

Work Type: Full Time Remote (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.07 - $56.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the general direction of the Asset Manager, the Senior IT Asset Procurement Analyst is responsible for assessing, tracking, and fulfilling requests for hardware, software, and other IT equipment. This includes engaging in requirements gathering, obtaining options and quotes, submitting orders, tracking status, completing updates and communications, and addressing any issues during the fulfillment process.
As a member of the Asset Management team, this individual ensures that policy, process, and standards are adhered to, as related to hardware and software standards and Rush financial guidelines. Communication and documentation are key to continual improvement in the intake of Rush assets.
The Senior IT Asset Procurement Analyst may also review the work of procurement analysts that are not yet at the senior level to ensure compliance, bring forth issues, and continually improve performance and process.

Other information:
Required Job Qualifications:
•High school diploma or GED equivalent.
•Minimum of 5 years’ experience in Purchasing required.
•Proficiency in Microsoft Office Suite/O365, especially Excel, in the Microsoft Windows OS.
•Accurate keyboarding and record-keeping skills required.
Preferred Job Qualifications:
•Degree with a focus in Mathematics, Finance, Computer Science, or Business.
•Experience in IT procurement is preferred, especially as it pertains to large project procurement, being familiar with technology equipment, and understanding IT standards.
•Knowledge of ticketing systems such as ServiceNow
•Knowledge of ITSM practices and the ITIL framework is helpful
•Experience working for a hospital or Clinic that utilizes Epic
•Familiarity with Infor Lawson is helpful but not required
Competencies:
•Ability to always conduct business in a professional and ethical manner.
•Ability to work independently and in a team setting.
•Ability to work under pressure with multiple competing priorities.
•Ability to prioritize and organize work with minimal supervision
•Ability to accurately keep records, including data accuracy
•Effective verbal and written communication skills

Responsibilities:
Purchases
•Screen requests for IT equipment and software to ensure purchases meet compliance, cyber requirements, and established standards.
•Work directly with customers to understand needs and requirements. Guide customers to the best solution.
•Maintain effective communication with customers about their orders.
•Answer customer questions about equipment, costs, software, etc.
•Work with the Cyber team to ensure all new software products go through the proper process for approvals.
•Maintain effective communication across the asset team about issues, delays, or problems.
•Manage approvals where applicable; manage approvals for printer program
•Accurately process equipment and software purchases.
•Obtain quotes when needed.
•Assist with the receiving, intake, and inventory of IT assets as needed for overall service delivery success.
•Actively partner with Capital Projects to manage large-scale purchases from needs assessment, timelines, tracking, delivery, and storage.
•Assist with printing contract, including oversight of incoming assets
•Remain knowledgeable of compliance and standards for IT equipment and software, including security requirements, financial stewardship, and standard models. Follow established processes, including the required approvals, for non-standard purchases.

Software Licenses
•Maintain software licensing allocations, billing, and costs
•Maintain Software subscriptions and renewals
•Obtain software quotes according to licensing needs.
•Validate, compare, and negotiate software costs if applicable, with the goal of reducing costs whenever possible.
Record Keeping
•Keep all requests up to date, including status updates for customers that establish timing expectations.
•Ensure correct accounts are charged for equipment and software licensing.
•Audit charges and chargebacks to confirm accuracy.
•Complete work in a timely manner that supports successful SLA attainment
•Assist vendors with questions and advise on Rush procedures.
•Maintain positive relationship between Rush and vendors. Works with both parties to resolve issues.
•Provide procurement data and reporting according to organizational needs.
•Maintain knowledge for software, both for D&IS and customer information, including licensing details, cost, and process.
Process Improvement
•Guide and educate customers on process and standards as it pertains to received requests
•Collaborate with vendors to improve quality, delivery times, and costs.
•Review D&IS purchases on a regular basis to ensure compliance and accuracy across all procurement activities for the team.
•Escalate appropriate issues to the Asset Supervisor and Manager.
•Keeps management informed of current trends, significant issues, or delays to orders.
•Assist with the design and maintenance of Catalog Requests as they pertain to IT equipment and software purchases.
•Assist the asset team with process refinement, inventory activities, or other duties as assigned.
•Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: IT Operations

Work Type: Full Time Remote (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $46.07 - $68.64 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Request Management Process Owner oversees Request Management processes and solutions in Digital and Information Services (D&IS) at Rush University Medical Center. The Process Owner implements consistent and effective Request processes according to industry standards and best practices. Process design includes understanding the needs and goals of RUSH, guiding solutions, and preparing all stakeholders to engage in effective request processes. Process design also includes data-driven continual assessment and improvement.
The incumbent works with various customer groups to understand service workflows and fulfillment activities, translating those workflows and needs into request solutions. In conjunction with an ITSM team and ServiceNow developers, the Process Owner facilitates the design, implementation, and maintenance of customer-facing Request Catalogs in ServiceNow. The Process Owner tracks and facilitates changes to the Request Catalog, portal, and related tools. The Process owner leads related communication and planning efforts by engaging resources and ensuring collaboration across various levels, functions, departments, and technical groups.

Other information:
Required Job Qualifications:
•Minimum of 5 years’ experience in IT, serving a complex technology environment, in the role of ITIL process management, business analyst, or related role
•Direct experience designing, implementing, and maintaining Request Catalog items in ServiceNow
•Bachelor’s Degree in Computer Science, Information Systems, Business, or other relevant field. Degrees outside of computer science/information systems are acceptable if there is comparable work experience.
Preferred Job Qualifications:
•Expertise in the ITIL framework and overall IT Service Management best practice.
•ITIL certification(s)
•Expertise in the use of ServiceNow ITSM tools
•Experience in the health care industry is helpful.
Physical Demands:
Competencies:
•Ability to seek out and understand business processes, functions, roles, and needs
•Ability to communicate and work effectively across IT functions and teams.
•Ability to communicate with RUSH leaders across the health and university system.
•Strong analytical skills for effective tracking, reporting, and metric design.
•Creative problem-solving skills to overcome complex challenges.
•Ability to take ownership and work autonomously, with minimal supervision.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Responsibilities:
•Design and implement Catalogs and Requests according to best practices and effective workflows
•Determine business needs across Rush University Medical Center by engaging in effective business analysis activities
•Understand customer needs and preferences and translate them into solutions
•Maintain a standard process to streamline operations, create efficiencies, and improve the customer experience.
•Maintain effective Request Catalogs in ServiceNow
•Champion organizational change (including communications, training, and support) for the overall success of the request process, including successful adoption within the organization.
•Respond with agility to rapidly changing organizational needs and coordinate improvement activities.
•Inform decisions regarding the resources and tools used in the process, including ServiceNow.
•Create and maintain data/reports that reflect process achievements.
•Use data and metrics to assess performance, find opportunities for improvement, and identify training needs.
•Engage in personal growth and training to maintain knowledge of IT service management.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Revenue Cycle Revenue Integrit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $43.60 - $78.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Revenue Integrity RN position will use collaboration, assessments, training skills, and clinical knowledge to ensure that patient charges are accurate. In a hybrid/remote setting, the Revenue Integrity Nurse RN reviews charges and clinical documentation, initiates and leads performance improvement efforts, and educates clinical departments about charging while promoting revenue integrity. This nurse exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Current State of Illinois RN Licensure
•Associates or Bachelor’s degree in nursing
•Five years of clinical nursing experience using Epic software
•Mathematical skills related to pharmaceutical dose and unit calculations
•Understanding of clinical charging
•Demonstrated ability to communicate clearly and effectively
•Strong interpersonal skills necessary for the communication and training of Revenue Integrity concepts
•Ability to perform multiple tasks with excellent time management skills
•Proficient in Microsoft Office, Excel, PowerPoint, and Word skills
Preferred Job Qualifications:
•Experience with Epic work queues, CPT/HCPCS codes, UB-04 Revenue Codes, Modifiers, and NCCI edits
•Charge audit or finance-related experience
•AHIMA or AAPC Certification (CCS, CCA,, CPC, COC, CPMA, RHIT or RHIA)
•Procedural nursing including Operating room, Labor and Delivery, Cath lab, Interventional Radiology, or Emergency Room
Physical Demands:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Connects the Clinical Operations knowledge and experience to the Revenue Integrity, charge description master (CDM), charge capture and metrics to ensure accurate revenue and reimbursement
2.Improves revenue results by optimizing and improving the clinical, operational, and revenue integrity processes related to patient charges
3.Builds relationships within the revenue cycle, and engage clinical areas of the organization that serve as mutually beneficial partnerships
4.Reviews CPT/HCPCS descriptions and charges with clinical documentation to ensure compliant charging
5.Identifies services performed in the clinical department for individual patients that need to be built in the Charge Description Master (CDM)or be charged on a patient’s account based on CPT/HCPCS descriptions compared to clinical activities. Adjusts charges on patient accounts as needed.
6.Identifies chargeable supplies, implants, devices, and pharmaceuticals
7.Identifies and trouble-shoots charging, CDM, or clinical documentation issues and works with ancillary departments to resolve
8.Provides recommendations on cost-containment related to charges, for clinical areas
9.Contributes to internal controls to ensure compliance with charging regulations
10.Serves as a clinical resource and subject matter resource (SME) for Revenue Cycle teammates
11.Works collaboratively with clinical staff, operations, ancillary departments, teammates, and vendors
12.Identifies patterns, trends, variances, and opportunities to improve charging accuracy
13.Engages clinical departments in revenue integrity; research code and charge questions as requested
14.Provides education to clinical departments to promote appropriate charge capture processes and documentation requirements for specific charge activity
15.Engages in development and growth in the Revenue Integrity Nurse specialty

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.